Return & Refund Policy
At Nuvyro, we want you to love what you ordered. If something isn't right, we're here to help.
Return Window
We offer a 7-day return policy from the date your order is delivered. To be eligible for a return, items must be unworn, unused, unwashed, with original tags attached, and in their original packaging.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or we shipped the wrong item. Original shipping charges are non-refundable.
We encourage you to review the product description and size guide carefully before placing your order. Customers are responsible for return shipping costs when returning items due to ordering the wrong size or a change of mind.
Refunds
Once we receive and inspect the returned item, we will process the refund to the original payment method within 5–10 business days. Refunds may take additional time to appear depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Final sale items
- Gift cards
- Intimate apparel
- Swimwear
- Personalized or customized items
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@getnuvyro.com with photos of the item and packaging. We will resolve the issue as quickly as possible.
Need Help?
If you have any questions about your return, reach out to us at support@getnuvyro.com. We're happy to help.