Orders
How do I place an order?
Browse our collections, select your size and colour, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase. You'll receive an order confirmation email once your order is placed.
Can I cancel or change my order?
We begin processing orders quickly after they are placed. If you need to cancel or make a change, contact us at support@getnuvyro.com as soon as possible. We cannot guarantee changes once an order has been fulfilled, but we will do our best to help.
Shipping
Which countries do you ship to?
We currently ship to the United States, Canada, and select international destinations. Shipping availability and rates are calculated at checkout based on your location.
How long does shipping take?
US and Canadian orders typically arrive within 5–7 business days after shipping. International orders may take 10–20 business days. You will receive a tracking number once your order has shipped.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. If you have not received tracking information within 5 business days, contact us at support@getnuvyro.com.
Returns & Refunds
What is your return policy?
Returns are accepted for eligible U.S. orders only. To be eligible, you must contact us at support@getnuvyro.com within 7 days after your complete order is delivered to request a return. Once your return is approved, the item must be shipped back within 7 days of authorization.
Items must be unworn, unused, and unwashed, with original tags attached and returned in their original clear packaging containing the SKU label. Items that do not meet these conditions will not be accepted.
Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or incorrect, or the return is the result of our shipping error. Original shipping charges are non-refundable. Exchanges are not accepted.
Canadian and other international orders cannot be returned for reasons of sizing, preference, or change of mind. If your order arrives damaged, defective, or incorrect, please contact us at support@getnuvyro.com and we will make it right.
How do I start a return?
Email support@getnuvyro.com with your order number within 7 days of delivery. Do not send items back without prior approval.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 business days. Refunds may take additional time to appear depending on your bank or payment provider.
Sizing
How do I choose the right size?
Each product page includes measurements in inches. We recommend measuring yourself and comparing to the size guide. If between sizes, size up for a more relaxed fit. Email us at support@getnuvyro.com with any sizing questions.
Products
Will sold-out items be restocked?
Restock availability varies. We refresh our inventory regularly. Follow us on social media or sign up for our newsletter to be notified of new arrivals and restocks.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay where available.
Is checkout secure?
Yes. Our store uses SSL encryption and is powered by Shopify. Your payment information is never stored on our servers.
Contact
How can I reach Nuvyro?
Email us at support@getnuvyro.com. We respond within 1–2 business days, Monday through Friday. Include your order number for the fastest response.